MEDFIND+ Privacy Notice

1. What is MEDFIND+?
2. Collection and use of personal data
3. Technical and organizational measures to secure data
4. Sharing of personal data with third parties
5. Rights of the data subject
6. Retention of your Information
7. How does MEDFIND+ ensure compliance with this Privacy Notice?
8. Changes to this Privacy Notice
9. Contact

1. What is MEDFIND+?

MEDFIND+ is a vibrant and dynamic tool aiming to bridge access to medications and other pharmaceutical products by members of the general public including health professionals. Founded and based in Accra, MEDFIND+ is a flagship product of Escripts Solutions Ltd., an IT, data and technology innovations company that has since its inception, risen to become a trusted name in the technological solutions space in Ghana.
MEDFIND+ operates www.medfindgh.com websites. (This Privacy Notice informs you of our policies regarding the collection, use and disclosure of personal data, as well as data we receive from users of the site.)
Use of this website signifies your acknowledgement and consent to our privacy policy. Please read this privacy notice carefully before using this web site.
MEDFIND+ takes your privacy seriously and is committed to safeguarding your privacy online. Because we gather certain types of personal information from visitors to this web site (e.g. name, e-mail address, etc.), we have developed this privacy notice (the “Privacy Notice”) to help you understand the terms and conditions surrounding the collection and use of your personal information. This Privacy Notice discloses the types of personal information we gather, how it is used, and how you can gain access to and edit any data that we’ve collected about you at any time.
We process your personal data only for the purposes stated in this Privacy Notice.

Guiding Principles

MEDFIND+ collects personal information online primarily to provide our visitors with a more relevant experience on this website. When doing so, we will make every reasonable effort to avoid excessive or irrelevant collection of data. MEDFIND+ will take reasonable physical, electronic and managerial measures to safeguard and secure any personal information you provide to us (e.g. data will be stored in protected databases on secured servers with restricted access). However, given that electronically submitted data is not 100% secure, we make no representations or warranties as to the security of any personal information you submit online, which you do at your own risk.

2. Collection and Use of Personal Data

2.1. Personal information

To provide you with a service or product, MEDFIND+ may process the following personal data:

• name and address, telephone number, email address
• Financial data such as details of income, assets, investments, savings, investment income, expense on the assets.
• Real estate and Property information such as land title documents, leases, assignment, etc.
• Electronically identifiable information such as IP addresses and cookies of visitors of MEDFIND+’s websites
• For hiring and HR purposes, we process details such as qualifications and vocational training, special licences (driver licenses), membership of/ participation of professional organisations such as prior or active membership in groups and committees; possessions such as land, property and business ownership; education and training such as overview of the schools, institutions, universities, nature of the courses taken, intended diplomas, examination results, other diplomas obtained; assessment of the progress made in the studies.

While using our Websites, we may ask you to provide us with certain personal data that can be used to contact or identify you. Personal data may include, but is not limited to, your name. More specifically, depending on the following purposes, we also collect the following personal data:

- If you contact us by e-mail for a general question, we will save your contact details to give you further information and to provide you the most adequate answer to your question

- If you contact us for a Service or a product, we will save the following personal data you give to us: name, family name, phone number, email address, address and company.

- If you contact us for a job application, we will save the following personal data you give to us: name, family name, phone number, email address, residential and postal address, picture, company, current employment, information regarding termination of the employment, career, academic curriculum, professional competence and professional experience.

Automatically Collected Information When you use our website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our website. Such information is typically considered non-personal information. We also collect the following:

Cookies Our website uses "Cookies" to identify the areas of our website that you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to personalize the content that you see on our website. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in cookies.

Third Party Tracking Tools We also use third party tracking tools to improve the performance and features of our website. These third-party tracking tools are designed to collect only non-personal information about your use of our website. However, you understand that such tools are created and managed by parties outside our control. As such, we are not responsible for what information is actually captured by such third parties or how such third parties use and protect that information.

External Links: This website may contain links to other sites. MEDFIND+ is not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the privacy notice/policy of any site you visit via a link from this website.

2.2 Use of Personal Data

MEDFIND+ uses personally identifiable data such as names, addresses, etc of customers (including information related to transactions between customers and the company or its Franchisor or other franchised dealers, and hereafter referred to as "personal data") for varied reasons, including the following of which one or more may apply simultaneously:
build customer profiles and relationships to ensure client satisfaction;

to provide products and services, to process requests or as otherwise may be necessary to perform the contract between you and MEDFIND+;

to send the brochure or other material that the customer requested.

to conduct questionnaire surveys mainly for studies of product development or improving customer satisfaction;

create awareness of products and drive sales;

to inform customer of new products, services or promotions, events or campaigns and to conduct market research;

to personalize MEDFIND+’s offering and to provide customers with more relevant services, for example, to make recommendations and to display customized content and advertising in our services. This may include displaying MEDFIND+ and third-party content;

to communicate with you, for example to inform you that our services have changed or to send you critical alerts and other such notices relating to our products and/or services and to contact you for customer care related purposes by sending print advertising material and by telephone or e-mail, etc.;

to meet legal, tax and other regulatory compliance requirements.

2.3 Use of Non-Personally Identifiable Data

Anytime you visit this website, we may gather certain non-personally identifiable information regarding the means you use to access our site. This information may include the type and version of your browser, your service provider, your IP address and any search engine you may have used to locate the site. We use this information to help diagnose problems with our server, administer the website, and compile broad statistical data. In addition, we gather certain navigational information about where you go on this website. This information enables us to determine which areas of the websites are most frequently visited and helps us to tailor the sites to the needs and interests of our online visitors. Such information is gathered by us in the aggregate and will not be associated with a specific individual without that individual’s consent.

3. Technical and Organizational Measures to Secure Data

MEDFIND+ regards information and personal data as very important assets. Within this context, all information systems on which information and personal data is stored will be treated in line with internationally accepted standards that ensure the privacy, security and confidentiality of all personal data. We enforce our internal policies and guidelines through an appropriate selection of activities, including proactive and reactive risk management, security and privacy engineering, training and assessments. We take appropriate steps to address online security, physical security, risk of data loss and other such risks taking into consideration the risk represented by the processing and the nature of the data being protected. Also, we limit access to our data bases containing personal data to authorized persons having a justified need to access such information.
MEDFIND+ ensures that personal data in its possession is protected against unauthorized access, modification or use, loss, disclosure or destruction. We take the appropriate physical, legal, technical and organizational measures to ensure personal data is protected. All safety measures are subject to regular internal and external audits to assess their effectiveness.
MEDFIND+ endeavours to ensure that its business partners, such as third-party service providers, agents, employees and affiliated entities undertake all reasonable efforts to respect the provisions of the internal and external privacy regulations of MEDFIND+.

4. Sharing of Personal Data with Third Parties

MEDFIND+ will not share your personal data with third parties other than the accepted third Party list below or only with the explicit, prior consent of the user.
MEDFIND+ always considers that your personal data needs to be processed in a fair, lawful, proportional and transparent manner.
We do not sell, rent, or trade personal information to third parties other than as described in this Privacy Notice. MEDFIND+ may disclose certain personal information as follows:

- to business partners, such as third-party service providers, agents and affiliated entities in connection with the services that they perform for MEDFIND+, such as providing certain services necessary for the administration of this website and the provision of certain interactive functionalities. Please note that some of our agents and contractors are located or conform to jurisdictions other than that of Ghana and, as such, are subject to foreign laws, including laws that may require disclosure of personal information to Government agencies in those countries;

- to law enforcement agencies for the purposes of investigating fraud or other offences; or

- to legal, financial, and other professional advisors or in connection with the sale or reorganization of all or part of its business or operations.
Except as provided above, MEDFIND+ will not use or disclose personal information for purposes other than those for which it was collected, except with your consent, as required or permitted by law, and to provide the features and service(s) you’ve requested. At the time you register for any such feature or service, you will be notified of, and asked to consent to, the sharing of your personal information necessary for the provision of these requested features or services.

Third parties:

- Business critical software, Microsoft One Drive Solution and Google Drive.

5. Rights of the Data Subject

By means of the contact possibilities mentioned below, you can exercise the following rights regarding the processing of your personal data by MEDFIND+, except in cases where this would require a disproportionate effort on the part of MEDFIND+:

- To ask information about and access to your personal data;

- To ask for rectification of your personal data or restriction of processing;

- To ask for removal of your personal data. Please note in some cases, there may be a legal requirement to hold your data;

- Right to file a complaint with the supervisory authority;

Contact options to exercise your rights:

- You can submit a written, dated and signed application to MEDFIND+ through Escripts Solutions Ltd., No. 53 3A & 3B Dr. F.A. Boateng Avenue, Joshua Industrial Complex, Kpone, Tema-Ghana.

- You can also send us an email to medfindplus@escripts-solutions.com.

6. Retention of your Information

MEDFIND+ will ensure that your personal data will not be stored longer than necessary. The retention period depends on the purpose for which they were collected.
In many cases, personal data is kept for an additional period to ensure its availability in case of questions or disputes.
Because MEDFIND+ strives to meet obligations imposed by Data Protection Act, 2012 (Act 843) in such a way that personal data is protected against accidental or malicious destruction, it is possible that after your personal data has been removed from our systems and applications, remaining copies are not immediately removed from our backup systems.
MEDFIND+ shall treat your personal data in accordance with this Privacy Notice as long as these data are stored.

7. How does MEDFIND+ Ensure Compliance with this Privacy Notice?

MEDFIND+ assigns an external auditor or a privacy consultant to ensure that the provisions listed in this Notice are effective and in place. When MEDFIND+ receives formal complaints via the afore-mentioned contact mediums, we contact the person who submitted the complaint to discuss follow-up actions.

8. Changes to this Privacy Notice

This Privacy Notice is effective as of 5th December, 2022, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being published on this page.
We reserve the right to update or change our Privacy Notice, modify or withdraw access to this site at any time without notice and we recommend that you check this Privacy Notice periodically to keep abreast of such changes.
If we make any material or adverse changes to this Privacy Notice, we may notify you either through the email address you have provided or by posting a notice on our website advising of such change at the beginning of this Policy and on this site's home page for thirty (30) days.

9. Contact

If you have any questions about this Privacy Notice, please contact us at:
MEDFIND+ through Escripsts Solutions Ltd., No. 53 3A & 3B Dr. F.A. Boateng Avenue, Joshua Industrial Complex, Kpone, Tema-Ghana.